FAQ

This is unusual and we apologize for the inconvenience. If you have already placed an order that you cannot see it, please contact our Concierge service so we can help you.

Creating an account on MyBR opens the doors to our exclusive skincare private club. It allows you to order products from the comfort of your home, grants access to complimentary online consultations, and creates a personalized space with your analysis, prescriptions, order history, and much more. This ensures a seamless journey in line with the Biologique Recherche methodology, which is based on advanced personalization of your skincare protocol.

You can find a "forgotten password" link right under the password field, so you can type your email address. Then, you will receive a new password be able to log in again on MyBR.

My Preferred Spa is a feature on MyBR that allows you to select and save your favorite Biologique Recherche spa location. It's a convenient way to keep track of your preferred spa for future appointments and special offers. To change your preferred spa, simply follow these steps:

Log in to your MyBR account.
Go to your account settings or preferences.
Go to your account settings or preferences.
Look for the "My Preferred Spa" section.
Click on the edit or change button.
Select a new spa location from the available options.
Save your changes, and your new preferred spa will be updated in your account.

According to our conditions and term, your personal data remains strictly confidential and shall not be shared with any tierce company.

Unfortunately, you cannot change it. You need to create a new MyBR account with the new email address.

You can do this directly from the email sent to you when you booked your online consultation.

Yes, we can delete your account. For legal reasons, your data will be erased after a legal delay which depends upon the legislation of the country in wich you live.
To get your account deleted, get in touch with the Concierge service.

You have the right to request the extraction of your information in accordance with GDPR regulations. This means that you can ask for a copy of the personal data we hold about you. We are committed to complying with GDPR requirements and will process your request promptly and securely. To go further, please contact the Conciergerie service.